Refund Policy

1. Pet Registration Fees

The one-time pet registration fee of $25.00 USD is generally non-refundable once the microchip number has been activated in the IPR registry. This is because:

• The registration creates a permanent record in our international microchip database.
• The microchip becomes immediately searchable and the pet is immediately protected by our lost-and-found notification system.
• The service (database entry, verification, and activation) is fully rendered upon registration.

However, we review refund requests on a case-by-case basis and may issue a refund in the following circumstances:

• Duplicate Registration: If you accidentally registered the same microchip number twice, we will refund the duplicate charge.
• Incorrect Microchip Number: If you registered an incorrect microchip number and the error is reported within 7 days of registration, we will correct the record and issue a refund if a new registration is needed.
• Technical Error: If a system error resulted in an unintended charge or failed registration, we will issue a full refund.
• Deceased Pet (Pre-Activation): If the pet passed away before the registration was activated and you contact us within 30 days, we will issue a compassionate refund.

2. Subscription Refunds

Professional dashboard subscriptions ($29.00–$39.00 USD/month) are billed on a recurring monthly basis.

• Within First 14 Days: If you cancel your subscription within the first 14 days of your initial sign-up, you are eligible for a pro-rated refund for the unused portion of the billing period.
• After 14 Days: Subscriptions canceled after the first 14 days will continue through the end of the current billing period. No refund will be issued for the current billing period, but no further charges will be made.
• Downgrade: If you downgrade your subscription plan, the new rate will take effect at the start of the next billing period. No partial refund is issued for the current period.
• Service Disruption: If IPR experiences extended service disruptions (more than 48 consecutive hours) that materially affect your ability to use the professional dashboard, we will issue a pro-rated credit or refund for the affected period upon request.

3. Transfer Fees

The owner-to-owner transfer fee of $25.00 USD is non-refundable once the transfer has been completed (i.e., the receiving party has accepted the transfer).

• Canceled Transfer: If the transfer is canceled before the receiving party accepts it, a full refund will be issued.
• Rejected Transfer: If the receiving party rejects the transfer, a full refund will be issued.
• Expired Transfer: Transfer invitations that expire without acceptance (after 30 days) will be automatically refunded.

Rescue-to-rescue and surrender-to-rescue transfers are free and therefore not subject to this refund policy.

4. NAAR Subscription

The National Animal Abuse Registry (NAAR) subscription at $1.99 USD/month follows these refund terms:

• You may cancel your NAAR subscription at any time.
• Cancellation takes effect at the end of the current billing period.
• No refunds are issued for partial billing periods.
• Upon cancellation, you will retain access to NAAR until the end of the paid period, after which your access will be revoked.

5. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: Send a refund request to support@internationalpetregistry.net with the subject line "Refund Request." Include your account email, the transaction in question, and the reason for the request.
• Account Dashboard: Navigate to your payment history in the account dashboard and select the transaction you wish to dispute.

Please include the following information in your request:

1. Your full name and account email address.
2. The date and amount of the transaction.
3. The microchip number or subscription plan in question.
4. A clear explanation of why you are requesting a refund.

6. Processing Timeline

• Acknowledgment: We will acknowledge your refund request within 2 business days.
• Review: Refund requests are reviewed within 5–7 business days.
• Processing: Approved refunds are processed through Stripe within 5–10 business days after approval.
• Bank Processing: Depending on your financial institution, refunds may take an additional 5–10 business days to appear in your account.

Refunds are issued to the original payment method. We cannot issue refunds to a different payment method or bank account.

7. Dispute Resolution

If your refund request is denied and you disagree with the decision, you may:

1. Request a second review by replying to the denial email with additional supporting information.
2. Escalate the matter by emailing support@internationalpetregistry.net with the subject "Refund Escalation."
3. File a formal complaint through the dispute resolution process described in our Terms of Service.

We are committed to resolving disputes fairly and promptly. All escalated refund disputes will be reviewed by a senior team member within 10 business days.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback (dispute) through your bank or credit card issuer. We are committed to resolving payment issues quickly and fairly.

If a chargeback is filed, we will cooperate with the investigation and provide documentation as required. Please be aware that:

• Filing a chargeback may result in temporary suspension of your account pending resolution.
• Frivolous or fraudulent chargebacks may result in account termination.
• Chargebacks incur processing fees that may be passed to the customer if the chargeback is resolved in IPR's favor.

9. Currency & Exchange Rates

IPR supports payments in USD, CAD, and GBP. Refunds are issued in the same currency as the original transaction.

• Exchange rate fluctuations between the date of purchase and the date of refund may result in a different amount in your local currency.
• IPR is not responsible for exchange rate differences or any fees imposed by your bank or payment provider for currency conversion.
• The refund amount in the transaction currency will always match or be proportional to the original charge amount.